Question : What payment methods do you accept?
Answer : We accept most major credit cards, Apple Pay (on Safari Mobile & Safari Mac), Amazon Pay (in the US), and PayPal. We are working on accepting alternative payment methods in the near future.
Question : Can you help me find my size?
Answer : If you need any additional help, please email us at [email protected] or send messages to my WhatsApp : + 1 5406321577.
Question : What's the best way to contact you?
Answer : We love hearing from our customers. For help finding the perfect fit or finding an item you may have seen on Facebook, we recommend chatting with us live on the site. We are available 24/7 and respond within minutes. For returns, exchanges, order status or shipping issues, we recommend emailing us at [email protected] send messages to my WhatsApp : + 1 5406321577. We strive to respond to all customer inquiries within one business day. Please note there may be a slight.
Question : How long will it take to receive my order?
Answer : We do our best to process purchases placed during normal business hours within 1-3 business days. Please note that orders placed during the holiday season and sale periods may take 5-7 business days to process and ship.
Average shipping times:
7-14 business days
Question : How do i track my order?
Answer : Once your order has been shipped, you should receive an email from us with a tracking link. If you are unable to locate this email, or believe you have yet to receive your shipping confirmation, please email us at [email protected] .
Question : Can i cancel or modify my order?
Answer : Please email us at [email protected] as soon as you can. If your order has yet to be processed, we can still cancel your order or edit your shipping details. Please note we are unable to combine orders, alter sizes, add or remove pieces, or edit billing details once an order has been placed. We can, however, help you cancel your original order and place a new order as long as your order has yet to process.
Please note cancellations for any full-price or sale purchases are prohibited during any sale period. This restriction is also listed at checkout during sale times.
Question : What is your return and exchange policy?
Answer : We offer free returns and exchanges for full-price purchases and are happy to help you find your perfect fit. If something is not quite right, returns are accepted within 14 days of receiving your order. Returns and exchanges only apply.
Question : Are returns and exchange free?
Answer : Returns and exchanges are free for any full-price purchase within policy. Should you choose to forgo our free return service and use a different carrier at your own expense, our Concierge Team can assist you with the proper return address. We are not able to reimburse return shipping costs.
Question : How long does a returns or exchange take to process?
Answer : Exchanges are processed immediately, as long as we have your desired size and color in stock. Otherwise, our skilled concierge team can help you find another item you may love. Returns may take 2-3 weeks to process.
Question : What happens if my package gets lost？
Answer : Please email us at [email protected]. If your package is lost in transit, we will do everything we possibly can to assist you. However, we are not responsible for packages.
Question : What should i do if my item is damaged of defective?
Answer : Please email us at [email protected] with your order number and a short description of the issue. Please also include photos so we may better assist you.